POLICIES
APPOINTMENTS
You are encouraged to arrive 5 minutes prior to your scheduled appointment time. Clients are expected to contact the salon if they are running late. Clients failing to arrive on time or who do not contact the salon risk losing their appointment.
DEPOSITS
Paying a deposit shows us that you intend to show up to your appointment and it means you are entering into a contract with I Create Beauty PTY LTD. When you pay a deposit, you and I Create Beauty PTY LTD agree: the exact time, date, artist and service that you are paying for. Deposits vary and are based on the service requested. Deposit payments will be applied towards your total on the day. This is providing that each client attends the scheduled appointment. If the client does not attend, the deposit is forfeited, which means it WILL NOT roll over to another appointment.
CANCELLATIONS
We require 24 hours notice to cancel an appointment. All late cancellations, no-shows, and anyone arriving more than 15 minutes late will be charged half the amount of the appoint scheduled and deposit will be forfeited or you will be banned from returning as a customer.
REFUNDS AND CREDIT NOTES
Refunds are not applicable where the client cancels the appointment.
Where through no fault of the salon or the client, in an act of god, making it impossible for the business to operate or where the appointment cannot be upheld, only then a credit note may be provided to the client upon I Create Beauty's discretion. Please note, event cancelations, illness, travel issues, double bookings, change of mind, work duties, and anything of similar nature are not applicable to receive a refund or credit note, no matter how much notice is given.
Full refunds will apply in cases where I Create Beauty has to cancel the appointment.
METHODS OF PAYMENT
We accept cash and all major cards i.e. Visa, Mastercard, American Express as well as bank issued EFTPOS chip cards. Please note that we do not accept personal cheques and do not give cash back on credit card sales.
PRIVACY
I Create Beauty will not disclose personal client information to third parties and all customer information remains confidential. For further information, refer to our Privacy policy.
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PRIVATE POLICY
I Create Beauty Pty Ltd is committed to safeguarding your personal information and protecting your privacy. We encourage you to take a few minutes to read our privacy policy below in order for you to understand how your personal information is treated. Should you have any queries, please contact us at info@icreatebeautyau.com. In all cases we will treat your personal information with no less protection than that provided for by the Australian Privacy Principles set out under the Privacy Amendment (Enhancing Privacy Protection) Act2012 (Cth) and any other privacy laws that are in force in Australia.
How we collect personal information about you:
We collect personal information when:
1. You interact with the system online (via our booking online forms);
2. You phone the business to make a booking;
3. You visit in person;
4. Via any other means that you might interact with any of I Create Beauty’s representative such as email;
5. We might search any online public listing to find additional information on you, which I Create Beauty may use. For example, we may use your email, mobile, or name to look up your profile on Google, Instagram, Facebook, Twitter, LinkedIn or any other website or social media site.
If you provide us with information via our website this information will only identify who you are if you provide us with your details (for example, if you provide us with your contact details).
When you visit our website our web server collects the following types of information for statistical and security purposes:
Your Internet service provider’s address
The number of users who visit the website;
The date and time of each visit;
The pages accessed; and
The type of browser used.
Why we collect personal information and what is it used for:
We store your personal information to communicate with you in relation to your booking.
We may use the information for:
1. I Create Beauty to correspond with a client; and
2. I Create Beauty to keep notes and offer their best possible service to their clients.
How we hold or store the information we correct:
We store the information you provide to us and the information we collect electronically in our computer databases in order for I Create Beauty to communicate with you in relation to your booking. Access to our computer servers is controlled by firewalls and best practice security protocols.
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To whom we disclose your personal information to:
We disclose personal information to our contractors only for a purpose that is consistent with the way we have informed you that we will use the information in this privacy policy. We may also disclose personal information to any person or authority where we are required to by law.
Other than what we have set out in our privacy policy, we will not disclosure your personal information without your prior consent.
Cookies:
We use cookies to store and track information about your usage of our services. Cookies are encrypted and unidentifiable bits of information sent to your browser from a web server that is stored on your computer's hard drive. Cookies are set each time you register, or log in or log out of our website. Cookies may be used to store your username and password so that you don't have to re-enter it each time you visit our website.
We may also use cookies to gather aggregated information about user habits on our website and services. For example, we may use cookies to estimate the number of concurrent users, estimate the total number of users, measure traffic statistics and to better understand how our users are using our services.
Our use of cookies also allows registered users to be presented with a personalised version of the website, carry out transactions and have access to information about your account.
Most browsers will allow you to turn off cookies. If you want to know how to do this please see the instructions on www.allaboutcookies.org. Please note however that turning off cookies will restrict your use of our website.
Amending, deleting and how you can obtain access to your personal information:
We try to ensure that all personal information about you that we collect, use or disclose is accurate, complete and up-to-date.
If you want to obtain access to any personal information and data that we hold about you, or believe any of your personal information that we hold is inaccurate, incomplete or it is not necessary to hold it, you can contact I Create Beauty at info@icreatebeautyau.com and we will use reasonable efforts to provide it and, if required, correct it.
Upon your request, we will provide you with a summary of your personal information. In your request, please provide us with the name and date listed under your last make-up service so that we can accurately check our records.
You may at any time, request that we amend or delete your personal information from our database by emailing info@icreatebeautyau.com with the name, date and type of your last make-up service and the information you want to amend or delete. If you need us to delete, correct or amend this data, we will do so within 30 days.
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Security and retention policies:
We are committed to ensuring the security of the information we hold about you. We take all reasonable steps to ensure that the information we hold about you is protected from misuse, interference and loss, and from unauthorised access, modification or disclosure. If you have requested your personal information to be removed from a particular restaurants database we will take reasonable steps to destroy the information and/or ensure that the information is de-identified.
We maintain our servers in a highly secure server environment with 24/7 firewalls, security protocols, and support to prevent unauthorized access and data security.
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If you use the Internet to communicate with us, you should be aware of the risks in transmitting information over the Internet. We do not have control over information while in transit over the Internet and we cannot guarantee its security. Any personal information that we no longer require is destroyed. An exception to this may be where records are retained to comply with legal requirements.
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Making a complaint:
If you would like to make a complaint about our collection, use or disclosure of personal information, or if you believe that we have not complied with this privacy policy, please contact us at info@icreatebeautyau.com.
When contacting us please provide us as much detail as possible, in particular, the type of your make-up service and the date of that service.
We will take any privacy complaint seriously and any complaint will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need.
If you are not satisfied with the outcome of our assessment of your complaint, you may wish to contact the Office of the Australian Information Commissioner.